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Cookies Policy

Reading this policy is important because by continuing to browse our website you agree to the use of cookies in your browser and devices used, unless you have disabled them.

What are Cookies?

Cookies are small software labels that are stored on your computer or other devices that you use to access the internet through your browser.
You can know more accessing: allaboutcookies.org.

Which is the purpose of Cookies?

The use of cookies aims to improve the browsing experience of the user, increasing the speed and efficiency of response of the websites. It eliminates the need to repeatedly enter the same information and helps determine utility, interest and number of uses. Each cookie has a function and an expiration date.
Martinhal will not use, without prior consent, data stored in cookies in cases where this is required.

Which Cookies are used on the website?

This site uses proprietary and third-party cookies. Third party cookies differ from the first ones as they are sent to the user’s device, from an equipment or domain, which is not under the direct control or management of Martinhal.

Cookies can be classified as follows:

Essential Cookies – Key to access specific areas of the website. They allow you to navigate the website and to use the applications, such as access to secure areas through login. These Cookies do not collect user information that may be used for marketing purposes or to identify user visits to websites. Without them, certain services cannot be provided.

Analytical Cookies – Allows you to analyze how users use the website, allowing you to highlight articles or services that may be of interest to you, to monitor their performance, knowing which pages are most popular. These cookies are only used for statistical analysis and creation purposes.

Functional Cookies – Allows you to remember your preferences for browsing the site. Thus, the user does not need to reconfigure and customize it each time he visits.

Publicity Cookies – Allows to target advertising according to the interests and habits of use of each user inside and outside our website. These cookies are used to support the conduct of more targeted marketing and communication actions, also help to measure the effectiveness of advertising.

According to their validity, the cookies used may still be:

Permanent Cookies – They are stored at the browser level and on their access devices (ex.: computer, mobile and tablet) and are used whenever the user visits the website again. In general, they are used to direct navigation according to the interests of the user, allowing Martinhal to provide more personalized service.

Session Cookies– They are generated and available until the end of the session. The next time the user accesses their browser, cookies are no longer stored. The information obtained allows you to manage sessions, identify problems and provide a better browsing experience.

Martinhal uses the following cookies:

Cookies Type Duration
Martinhal.com Functional 2 years
Facebook.com Essential 3 months
Triptease.io Essential 5 years
Doubleclick.net Essential Session
Messenger-services.com Essential Session
Sharethis.com Essential 1 year
Google-analytics.com Essential Session
Google.com Essential 1 year
Googleadservices.com Essential Session

How do I disable Cookies?

You can block or restrict the use of cookies through the settings of the browsers you use, and on each device you use to access the Internet. By limiting the use of cookies, it may make the browsing experience difficult and, in the limit, prevent the login to the site, or the operation of services provided online.

Google Chrome

The user has full control over the cookie permissions in Google Chrome. By default, all cookies are allowed, but you can adjust this setting. If cookies have been set or locked on the page you are viewing, an icon appears at the end of the address bar.
– Click the Chrome menu in the toolbar
– Select “Settings”
– Click “Show advanced Settings”
– In the “Privacy” section, click the “Content settings”
– Select the option “Block data definition by sites”
– You can change the following cookie settings in the “Cookies” section:

– Delete Cookies
– Block Cookies by default
– Permit Cookies by default
– Keep cookies and website data by default until you leave the browser
– Create exceptions for cookies from specific websites or domains
For more information about cookies settings in Google Chrome, see the Chrome Help page.

Microsoft Internet Explorer
– Click the “Tools” menu and choose the option “Internet Options”
– Select the “Privacy” tab
– Move the bar to the top, where you will see “Block all Cookies”
For more information about cookies settings in Internet Explorer, check the page of Microsoft

Mozilla Firefox
– Click the “Tools” menu
– Select “Options”
– Click the “Privacy” icon, found on the top bar
– In “Cookies” section disable the “Accept cookies from sites”
– Click “OK” to safe modifications and close
For more information about cookies settings in Mozilla Firefox, check the Mozilla Support page.

Safari
– Click “Edit”
– Select “Preferences”
– On the top bar, select the “Privacity” icon
– In “Accept Cookiers” section, select “Never”
For more information about cookies settings in Safari, check the Apple page.

If the other browsers are used, see: http://www.civicuk.com/cookie-control/browser-settings .

Cookie Policy Changes.

Martinhal reserves the right to make adjustments or changes to this Cookies Policy, at any time. If you continue to use our site you are automatically agreeing to such changes.

Privacy Policy

Please read this privacy policy carefully, since in access to this site, the availability of your personal data implies the knowledge and acceptance of the conditions contained herein.

Who is responsible for collecting and processing data?
The Elegant Family Hotels Management, S.A. from now Martinhal is the entity responsible for the collection and processing of personal data and may, within the scope of its activity, use entities subcontracted by itself, for the purposes indicated herein.

What is personal data?
Personal data is any information, of any nature and regardless of their support, including sound and image, relating to an identified or identifiable natural person. Any person who can be identified directly or indirectly, namely by reference or by identification number or one or more specific elements of his/her physical, physiological, psychic, economic, cultural or social identity, shall be considered identifiable.

What personal data are collected and processed?
Martinhal collects and processes the following personal data, among others:
– Reservations: name, email address, telephone number, address, payment method and booking details;
– Recruitment: name, e-mail address and resume;
– Newsletter: e-mail address.

When browsing the website, Martinhal may collect information about the computer, including the IP address, operating system, and browser used for administrative purposes and aggregation of information for our advertisers.

Martinhal assumes that the data has been supplied by the holder of the data or that it has given authorization to do so and presumes that it is true and up to date.

How are your data collected?
Personal data can be collected by following means:
(a) E-mail;
(b) Website;
(c) Phone calls;
(d) In person.

The data collected are processed and stored in a computerized way and in strict compliance with the legislation on the protection of personal data being stored in a specific database, created for this purpose, by Martinhal or the entities contracted by it.

Some personal data collected from website are mandatory and, in case of lack or insufficiency of these data, Martinhal may not be able to provide you with the services or information requested. In each specific case, Martinhal will inform you of the mandatory nature of the provision of personal data in question.

Which is the purpose of collected data?
Your data is intended to integrate a personal data file that Martinhal may use for the following purposes:
a) Management of reservations and stays,
b) Billing and confirmation of payment method,
c) Provision of information necessary for your stay at the Hotel,
d) Realization of satisfaction questionnaires related to Your stay,
e) Management of complaints and customer support,
f) Contacts agenda,
g) Newsletters,
h) Marketing and promotional actions,
i) Compliance with other legal or regulatory obligations,
j) Conducting market studies, evaluation surveys and statistical analyzes,
k) Recruitment.

In order to achieve the purposes identified above, Martinhal may proceed with the interconnection of the data collected, with the purpose of updating and completing such data.

Which is the basis of your data’s processing?
The treatments associated with the purpose of lines a), b) and c) are based on the contractual relationship established between you and the company.
The treatments associated with the purposes of lines g) and h) are based on your consent, or the legitimate interest if you are already our client.
The treatments associated with the lines e) and i) are based on the fulfillment of legal obligations.
The treatments associated with lines d), f) and g) (in cases when you are our client) and j) are based on the legitimate interests of Martinhal.
The treatments associated with the purpose of line k) are based on the establishment of pre-contractual relations.

Who with your data are shared?
The data collected and held by Martinhal may be transmitted, with respect for the duty of confidentiality and the principle of the purpose that led to its collection, for the following entities:
a) Entities of the group in which Martinhal is inserted;
b) Judicial or administrative authorities, in cases where such assignment is mandatory;
c) Recruitment and selection companies;
d) Subcontractors who will process the data on behalf of Martinhal and according to the purposes determined by it.

“COOKIES”
“Cookies” are small pieces of information that can help identify your browser and which can store information, for example, User’s settings and preferences.

Martinhal may store cookies on your device to personalize and facilitate navigation to the maximum, not providing those same cookies references or personal data of the User.

For more information you should read our Cookies Policy.

What are your rights?
Under the terms of the Personal Data Protection Act, we guarantee you the right to access, update, rectify, delete, portability and erase your personal data. You may also submit complaints to the National Authority (CNPD).

We also give you the right to object to the use of the data provided for marketing purposes, to send informative communications or to include them in lists or information services. If you did not do it when collecting the data, you can send a request later.

The exercise of these rights shall be carried out through the following e-mail address privacy@martinhal.com or address Martinhal Sagres, Quinta do Martinhal Lote 95, 8650-330 Sagres, Portugal

For how long are your data stored?
The time during which the data are stored varies according to the purpose for which the information is processed. Where there is no specific legal requirement, data shall be stored and retained only for the minimum period necessary for the purposes for which it was collected or later processed, after this time the data will be deleted.

Is your data safe?
Martinhal is committed to ensure the protection of the security of your data. For this, we adopted various technical and organizational security measures in order to protect the personal data that it makes available to us against its unauthorized use, loss, misuse, alteration, treatment or access, as well as against any other form of illicit treatment.

Martinhal requires its subcontractors and its partners to adopt safety measures equivalent to those it carries out.

Notwithstanding the security measures practiced by Martinhal, the User must take additional security measures, such as ensuring that he uses properly configured security-related equipment and Browser with active firewall, anti-virus and antispyware, and make sure of the authenticity of the websites you visit on the internet and avoid websites whose reputation you do not trust.

Communications
Martinhal acknowledges that it will be able to communicate data of the Users within the merger, acquisition and / or merger processes in which it is found, not considering this communication as a transfer of data to third parties, nor if there is any subcontracted treatment.

Martinhal may also transmit data to third parties in the context of investigations, inquiries and judicial and / or administrative proceedings or of a similar nature, provided that it is duly ordered by judicial order accordingly.

Data transfer
In case of data transfers to third countries that do not belong to the European Union or the European Economic Area, Martinhal will comply with the law, in particular as regards the suitability of the country of destination for the protection of personal data and the requirements applicable to such transfers, and personal data are not transferred to jurisdictions which do not provide security and protection guarantees.

The use of Martinhal’s social networks may involve data transmission to providers of social media services, which may be based outside the European Union or the European Economic Area. Martinhal is not responsible for the data that the user makes available on social networks.

Changes to the Privacy Policy
Martinhal reserves the right at any time to make adjustments or changes to this Privacy Policy, these changes are being duly published on this site.

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